Terms of Service

1. Agreement to Terms

By accessing this website or engaging Downpour Digital for services, you agree to be bound by these Terms of Service. If you don't agree with any part of these terms, please don't use the site or engage our services.

2. Our Services

Downpour Digital provides brand identity, web design and development, and digital strategy services on a project or retainer basis. The specific scope, deliverables, and timeline for each engagement are defined separately in a written proposal or agreement before work begins — these Terms of Service apply alongside, not instead of, that agreement.

3. Proposals, Fees & Payment

Project fees, payment schedules, and any required deposit are set out in the proposal or agreement for that engagement. Unless otherwise agreed in writing, deposits are non-refundable once work has begun, and invoices are due within 15 days of the invoice date. We reserve the right to pause work on overdue accounts.

4. Intellectual Property

Upon full payment, clients receive ownership of the final, approved deliverables created specifically for their project. Downpour Digital retains the right to display completed work in our portfolio, case studies, and marketing materials, unless a client requests otherwise in writing.

Preliminary concepts, unused design directions, and our internal tools, templates, and processes remain the property of Downpour Digital.

5. Client Responsibilities

Clients are responsible for providing timely feedback, necessary materials (copy, images, brand assets, account access), and approvals needed to keep a project on schedule. Delays in providing these may affect project timelines and, where applicable, incur rescheduling fees.

6. Confidentiality

We treat client information, business details, and unreleased work as confidential, and expect the same in return regarding our proprietary processes, pricing, and materials.

7. Limitation of Liability

Downpour Digital's total liability for any claim arising from our services is limited to the amount paid for the engagement giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from the use of our services or deliverables.

8. Termination

Either party may terminate an engagement with written notice, as outlined in the individual project agreement. Clients remain responsible for payment of all work completed, and expenses incurred, up to the termination date.

9. Governing Law

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles.

10. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our site or services after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

Questions about these terms? Reach us at downpourdigitalco@gmail.com or (708) 222-7539.